FUNG Chi Wood (Mr.)
xxx Hong Kong.
Tel: (852) xxx Fax: (852) xxx
I sent a
complaint letter to KLM but the reply was far from satisfactory. Then I
wrote again to wish for much better answer.
sent the relevant documents to you.
you to look into my case and reply to me soon.
Thank you very much.
the summary of my case:
I and my
wife came to the boarding gate of KLM on 26
at 1058 hours, 12 minutes before the scheduled departure time. But
the gate was closed and I and my wife were refused boarding. We
missed the flight, although we arrived before departure time, and we did
not receive warning that the gate would be closed before departure time.
staff and HIAS staff was very impolite and unhelpful to us, at our
request to re-opening the gate, and to help us to catch another flight.
The KLM did not have enough and appropriate staff to assist us in
for help at the information desk of the airport but no assistance could be
not get any free of charge offer by KLM, but instead were asked to buy
another costly tickets in order to proceed our journey. Thereby we
lost our time and money, and endured much longer traveling in the air
since we had to take extra flights.
your investigation in my case. Please help KLM to answer my 48 questions
listed in my second letter.
different airlines have different gate closing times, this create a lot of
confusion and inconvenience for the travellers. We should have a
standard gate closing time at our
Airport for all airlines. We should also ask all airlines to put clear
warnings on the boarding passes about the gate closing time.
oversea travellers missed their flight because of the confused gate
closing time, this would damage our travel industry. It is
necessary to make sure no passengers will miss their flights
because of the mismanagement of the airlines. I hope you would look at the
past statistics of passengers who missed their flights and find out the
reasons behind. I believe gate closing arrangement should be improved
lot for your kind attention.
letter to KLM
letter to KLM