FUNG Chi Wood (Mr.)
Consumer Advice Centre
Room 1410, 14/F Kodak House II
39 Healthy Street East
North Point, Hong Kong
I sent a
complaint letter to KLM but the reply was far from satisfactory. Then I
wrote again to wish for much better answer.
sent the relevant documents to you.
you to look into my case and reply to me soon.
Thank you very much.
the summary of my case:
I and my
wife came to the boarding gate of KLM on 26
at 1058 hours, 12 minutes before the scheduled departure time. But
the gate was closed and I and my wife were refused boarding. We
missed the flight, although we arrived before departure time, and we did
not receive warning that the gate would be closed before departure time.
not get any free of charge offer by KLM, but instead were asked to buy
another costly tickets in order to proceed our journey. Thereby we
lost our time and money, and endured much longer traveling in the air
since we had to take extra flights.
your investigation in my case.
lot for your kind attention.
FUNG Chi Wood
letter to KLM
My second letter to KLM