From:
FUNG Chi Wood (Mr.)
xxx Hong Kong.
Tel: (852) xxx   Fax: (852) xxx
Email: xxx@xxx.com
Website: fungchiwood.com

28 November 2007

Consumer Council
North Point Consumer Advice Centre
Room 1410, 14/F Kodak House II
39 Healthy Street East
North Point, Hong Kong 

Dear Sir/Madam, 

I sent a complaint letter to KLM but the reply was far from satisfactory. Then I wrote again to wish for much better answer.  

I hereby sent the relevant documents to you.  

I pledge you to look into my case and reply to me soon. Thank you very much. 

Here is the summary of my case: 

1.           I and my wife came to the boarding gate of KLM on 26 December 2006 at 1058 hours, 12 minutes before the scheduled departure time. But the gate was closed and I and my wife were refused boarding. We missed the flight, although we arrived before departure time, and we did not receive warning that the gate would be closed before departure time.  

2.           We did not get any free of charge offer by KLM, but instead were asked to buy another costly tickets in order to proceed our journey. Thereby we lost our time and money, and endured much longer traveling in the air since we had to take extra flights. 

3.           I request your investigation in my case.  

Thanks a lot for your kind attention. 

With best wishes! 

Yours truly, 

 

(Signed)
FUNG Chi Wood 

Encl.

My first letter to KLM
KLM’s reply
My second letter to KLM