FUNG Chi Wood (Mr.)
xxx Hong Kong.
Tel: (852) xxx Fax: (852)
Email: xxx @xxx.com
Legislative Council, HKSAR: Hon Emily Lau, Hon
Hon LEE Cheuk-yan, Hon Andrew CHENG Kar-foo, Hon LEE Wing-tat, Hon LEUNG
Kwok-hung, Hon Albert HO Chun-yan, and Hon Albert CHAN Wai-yip.
I sent a
complaint letter to KLM, but the reply by KLM was far from satisfactory.
Then I wrote again to wish for much better answer.
sent the relevant documents to you.
you to look into my case and ask the Airport Authority Hong Kong and
government departments to follow-up.
Here is the
summary of my case:
I and my wife came to the boarding gate of KLM on 26 December
2006 at 1058 hours, 12 minutes before the scheduled departure
time. But the gate was closed and I and my wife were refused boarding.
We missed the flight, although we arrived before departure time, and we
did not receive warning that the gate would be closed before departure
The KLM staff and HIAS staff was very impolite and unhelpful
to us, at our request to re-opening the gate, and to help us to catch
another flight. The KLM did not have enough and appropriate staff
to assist us in this situation.
We asked for help at the information desk of the airport but no
assistance could be offered.
We did not get any free of charge offer by KLM, but instead were
asked to buy another costly tickets in order to proceed our
journey. Thereby we lost our time and money, and endured much longer
traveling in the air since we had to take extra flights.
Since different airlines have different gate closing times, this
create a lot of confusion and inconvenience for the travellers. We
should have a standard gate closing time at our International
Airport for all airlines. We should also ask all airlines to put
clear warnings on the boarding passes about the gate closing time.
If oversea travellers missed their flight because of the confused
gate closing time, this would damage our travel industry. It is
necessary to make sure no passengers will miss their flights
because of the mismanagement of the airlines. I hope you would look at
the past statistics of passengers who missed their flights and find out
the reasons behind. I believe gate closing arrangement should be
improved and standardized.
lot for your kind attention.
letter to KLM
letter to KLM
(All documents are posted at http://fungchiwood.com/)