FUNG Chi Wood (Mr.)
Tel: (852) xxx Fax: (852)
Email: xxx @xxx.com
I sent a
complaint letter to KLM but the reply was far from satisfactory. Then I
wrote again to wish for much better answer.
sent the relevant documents to you.
you to look into my case and reply to me soon.
Thank you very much.
Here is the
summary of my case:
I and my wife came to the
boarding gate of KLM on 26 December 2006 at 1058 hours, 12 minutes
before the scheduled departure time. But the gate was closed and I and
my wife were refused boarding. We missed the flight, although we
arrived before departure time, and we did not receive warning that the
gate would be closed before departure time.
The KLM staff and HIAS
staff was very impolite and unhelpful to us, at our request to
re-opening the gate, and to help us to catch another flight. The KLM
did not have enough and appropriate staff to assist us in this
We did not get any free of
charge offer by KLM, but instead were asked to buy another costly
tickets in order to proceed our journey. Thereby we lost our time
and money, and endured much longer traveling in the air since we had to
take extra flights.
I request your
investigation in my case. Please help KLM to answer my 48 questions
listed in my second letter.
lot for your kind attention.
FUNG Chi Wood
letter to KLM
letter to KLM
(All documents are posted at http://fungchiwood.com/)