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Fung¡¦s
Second Letter to KLM
28
November 2007
From:
FUNG
Chi Wood (Mr.)
xxxHong
Kong.
Tel:
(852) xxx
Fax:
(852) xxx
Email:
xxx@xxx.com
Website:
fungchiwood.com
To:
P.F. Hartman
(Passenger Business),
E.F. Varwijk
Inflight (Services Flight), and
Y. de Haan
(Operations)
KLM Head
office
KLM Royal
Dutch Airlines
P.O. Box 7700
1117 ZL Schiphol Airport
The Netherland
(sent by
surface air mail)
Public
Relations
KLM Corporate Communications (AMS/DR)
P.O. Box 7700
1117 ZL Schiphol Airport
The Netherlands
(sent to: publicrelations@klm.com
Customer Care
Department
KLM Head
office
(sent to the
form on: http://www.klm.com/travel/nl_en/travel_information/
customer_support/contact_us/customer_support/customercare.htm
Corporate
Communications Media Relations (AMS/DR), KLM
PO Box 7700
1117 ZL Schiphol Airport
The Netherlands
(sent to: secr.mediarelations@klm.com)
Customers Relation Department / Administrative Department
KLM Royal Dutch Department
18/F, Vicwood Plaza
199 Des Voeux Road Central, Hong Kong
Tel:(852) 2808 2118; Fax:(852) 2808 2730
Email:
inquiries.cn@klm.com
(This letter is sent by surface mail and by email, to the
KLM office in Hong Kong.)
Elin Wong,
Manager, Corporate Affairs, Hong Kong Dragon Airlines
Limited
Email:
elin.wk.wong@dragonair.com
Dragonair House, 11 Tung Fai Road
Hong Kong International Airport, Lantau
Hong Kong.
(sent by email. HIAS, that is, Hong Kong International Airport
Services, is a wholly owned subsidiary of Hong Kong Dragon Airlines
Limited)
Dear Sirs/Madams of KLM:
1.
This is my second letter since my first one sent on
17 February 2007.
2.
Thank you for your reply through Herman Wan, Trade &
Leisure Sales Manager, Hong Kong & Macau, on 6 March 2007 by email, and
then upon my request, by surface mail on 27 April 2007. I am not sure how
many of you have read my first letter and his reply. Your reply through
him was so confused, incomplete and lighthearted, it failed to address my
points and missed out a lot of my important concerns and questions. I am
very disappointed that your company handled my complaint like this.
3.
Since receiving your reply, I was thinking how to proceed
and response in the past few months. After careful consideration, I decide
to forward my complaint to relevant organizations and government
departments, to seek their concern and assistance, and to press your
airline to have more willingness to improve. Please excuse me for doing
this. I am sure that my case has significant implication for the public
than just an individual personal event. My case seems trivial, affecting
just me and my wife, but it reflects proper procedure should be conducted
by your airline in order to ensure your passengers will not get the great
trouble of missing their flights.
4.
My first letter should have not been read by higher ranking
officers of your airline, thereby it was just replied by routine procedure
and hence without proper attention. I wish that this second letter could
be responded with much greater effort by your company.
5.
I decide to forward my case to the following bodies/persons
for their attention and follow-ups:
1)
Airport Authority Hong Kong;
2)
Hong Kong Consumer Council;
3)
Permanent Secretary for Commerce and Economic Development
(Commerce, Industry and Tourism), Commerce and Economic Development Bureau
of the Hong Kong SAR;
4)
Commissioner for Tourism, the Tourism Commission, Hong Kong
SAR;
5)
Members of Legislative Council, HKSAR: Hon Emily Lau, Hon
Sin Chung-kai,
Hon LEE Cheuk-yan, Hon Andrew CHENG Kar-foo, Hon LEE Wing-tat, Hon LEUNG
Kwok-hung, Hon Albert HO Chun-yan, and Hon Albert CHAN Wai-yip;
6)
The Hong Kong Tourism Board;
7)
The Travel Industry Council of Hong Kong;
8)
European Regions Airline Association;
9)
Association of European Airlines.
(For easy
references and to the interest of the public, and to avoid bulky mails,
all documents, including copies of my letters to KLM, KLM¡¦s reply, my
letters to these bodies/departments are posted on the front page in my
website fungchiwood.com)
6.
You have left many questions and points unanswered
which I raised in my first complain letter, either by intention or by
oversight. In this letter I have numbered my questions so that you
should not miss out any of them. I have also highlighted the words
of my main points in order to catch your attention. I earnestly wish that
you do try your best to address all these questions and to give your
answers to them.
7.
Since my first letter, I have traveled aboard two times.
Every time, I carefully observed how the airplane companies handle the
issue of gate closing time. On every occasion, I found that the gate
closing time was clearly printed on the board passes. I am now supplying
to you a photocopy of two of these board passes with this letter. (At
other occasions, the main portions of the boarding passes were taken by
the staff and hence I could not keep them and show them to you, they all
have the gate closing time printed on them.)
Enclosed with
this letter:
Photocopy of the Board Passes of China Southern Airline, and of X¡¦ian
Xianyang International Airport, dated 31 August 2007 and 22 August 2007
respectively, have the words ¡§Gates closed 15 minutes before departure¡¨
and ¡§Gate will be closed 10 minutes before departure¡¨ on them
respectively.
8.
[Qn. 1]
I am very
sure that you can find for yourself that almost all airlines/airports have
their boarding passes with the clear gate closing time printed on them.
What do you find out?
9.
[Qn. 2] How about your airline now, have you put the gate
closing time on your boarding passes now?
10.
In the fourth paragraph of your reply letter, you tried to
answer me about my question of gate closing time, but failed to address
the main points. I mentioned in paragraphs 5 to 10 of my first letter
dated 17 February 2007 in details how the boarding pass of your airline
confuses the passengers about the time of gate closing.
11.
In your letter, you said ¡§It (the boarding pass)
will not show the closure time of the airplane door¡¨
[Qn. 3 ] Does the ¡§closure of the airplane door¡¨ equivalent to the
closure of the gate? You admit that there was no
gate closing time indicated on the boarding pass, don¡¦t you?
12.
On the boarding pass it says ¡§Please board your flight
at least 20 minutes before scheduled departure time.¡¨ This sentence
does not say the passengers cannot board after the time indicated. It does
not state the time indicated is the latest boarding time, since it does
not warn passengers must board the flight before the time
indicated, it just requests the passengers to cooperate by using
the word ¡§please¡¨. You said in your reply ¡§passengers are
required to be at the boarding gate by latest 1050 hours.¡¨ This
sentence on the boarding pass is not a requirement, as it says ¡§Please
board your flight¡K¡¨ It is just a request to cooperate, but not a
requirement or a warning! It just reminds the passengers they are
requested to go on board before the latest time indicated, thereby in
cooperation with the airline and causing no delay of the boarding
procedure, but it does not tell the passengers the gate will be closed,
and therefore they will be refused to board, if they arrive after the
indicated time! Therefore passengers do not
receive any warning that they will be refused boarding after the indicated
time.
[Qn. 4 ] Do you agree to what I say in this paragraph?
13.
On the boarding pass, it was written ¡§After boarding
closure time passengers will be refused.¡¨
[Qn. 5 ] What does ¡§passengers will be refused¡¨ mean? Passengers will
be refused to do what? Why does it not state clearly that they will be
refused to get on board, if this is the case? If this were the case, this
sentence should have given warning to the passengers. But it did not. Let
us look at what does ¡§boarding closure time¡¨ mean?
[Qn. 6 ] Does it mean the latest boarding time,
the time the boarding procedure was closed?
14.
But it was 1040 hours, as hand-written on the boarding pass
by your check-in staff, and this was 30 minutes before the scheduled
departure time. It sounded unreasonable that 30 minutes before departure
was the latest boarding time, it was too early.
[Qn. 7 ] Therefore passengers would ignore this
warning. Do you agree?
15.
Also, as you said, 1050 hours was the latest boarding time,
then 1040 hours was surely not. So the time 1040 hours had no meaning at
all in connection with ¡§boarding closure time¡¨. Passengers were in great
confusion. Hence the sentence ¡§After boarding closure time passengers
will be refused¡¨ on the boarding pass failed to perform its function
as to give warning to the passengers, because it gives the unreasonable
¡§boarding closure time¡¨ and does not state explicitly what passengers will
be refused.
[Qn. 8 ] Do you agree? If not, why?
16.
After saying ¡§passengers are required to be at the boarding
gate by latest 1050 hours¡¨, you said in your letter ¡§the
hand-written schedule of 1040 was another reminder to the passengers.¡¨
[Qn. 9 ] Reminder of what? Reminder of the latest boarding time? If
this is the reminder of latest boarding time at 1040 hours, but
there is already a latest boarding time 1050 hours, as you indicated
before.
[Qn. 10 ] Why there are two different latest boarding times?
Confusion to the passengers! What is your explanation?
17.
In summary, all the passengers know from the boarding pass
is:
(1)
The latest boarding time is 1040 hours, that is, 30 minutes
before the schedule departure time. But passengers will ignore this, since
this is unreasonably too early;
(2)
They are requested to board 20 minutes before schedule
departure time, this is a preferable time and not a strict exact deadline
after which no boarding is allowed.
18.
Therefore, I could conclude that, on the day 26 December
2006, I was NOT informed and NOT warned, by your check-in staff, nor by
the information on the boarding pass, that the gate would be closed at a
certain specific time (and hence I would be refused to board the flight),
and I was NOT informed and warned that there was a ¡§latest boarding time¡¨
(it was a request only to ask me to go boarding before 1050 hours).
[Qn. 11 ] Do you agree? If not, why?
19.
If it were written simply ¡§Gate will be closed 20
minutes before departure time¡¨, all the confusions would have gone.
Passengers would have got clear warning to know that they could not go on
board since the ¡§gate¡¨ would be closed 20 minutes before departure time.
[Qn. 12 ] Will your airline consider to do this?
20.
You also said that ¡§The Check-in staff usually will circle
and remind passengers the boarding time and gate.¡¨ (lines 10-11, paragraph
4) Therefore 1040 hours written and circled by your staff should be
the boarding time, thereby misled the passengers that
the boarding was actually changed to 1040 hours as this was just written
by your staff during check-in, instead of 1030 hours printed on the
boarding pass before check-in. It was your staff¡¦s confusion and mistake
that caused the confusion of the passengers!
[Qn. 13 ] Any explanations?
21.
Hence 1040 hours was not the boarding time (which was 1030
hours) as explained above, and was not the latest boarding time as
explained before, what time was it?
[Qn. 14 ] Please explain.
22.
You see, even you made confusion yourself about the time
1040 hours in your reply. You said at first it was the reminder of latest
boarding time, later you said it was the boarding time.
[Qn. 15 ] If you, after reading my complaint letter, after studied
carefully the boarding pass, after detailed questioning on your staff (I
hope you have done so), still confused yourself and don¡¦t know what was
the time 1040 hours, how could your passengers know? Any good
explanation? You have instructed your staff to write 1040 hours on the
boarding pass, but you don¡¦t know what it is, what a surprise!
23.
You wrote ¡§It was surprised that nothing was explained to
you during check-in¡¨. It was not only a surprise to you, it was a
serious mistake that I was NOT informed and warned by your staff which
causes me a great trouble of missing the flight! Actually it was not only
the staff¡¦s mistake, it was also the wrong and unclear information on the
boarding pass issued by your company. Your airline should review on
this.
24.
According to what you said in your reply, if the boarding
time was 1030 hours, the latest boarding time was 1050 hours, do you
expect all passengers of a large flight, there were over 200 passengers on
that day, could finish boarding within 20 minutes, that is,
from 1030 to 1050 hours? Surely not, it would take longer time, hence that
the gate could not be close at 1050 hours sharp, but after 1050 hours.
[Qn. 16 ] Is that so?
[Qn. 17 ] Hence, the time 1050 hours was not an exact time and
deadline at which the gate had to be closed, it was just a rough estimated
time, and the gate did NOT need to be closed at or before 1050 hours in
order to make sure the flight would not be delayed.
Do you agree?
25.
[Qn. 18 ] Please tell me what was the time the passengers
started boarding on 26 December 2006, and the time boarding finished, and
the time the gate was closed?
26.
As I mentioned in my previous letter (para 21), the plane
started moving 5 minutes before departure time.
[Qn. 19 ] Therefore, the gate could at least be close 5 minutes
later than the time it was closed, without causing any delay of the
flight. Do you agree?
[Qn. 20 ] In your reply, you did not answer me what was the time the gate
was closed on that day! Why you did not tell me? Would you please tell me
mow?
27.
Your plane started moving at 11:05 hours, that is 5 minutes
before the scheduled departure time.
[Qn. 21 ] It took off earlier, why?
28.
Your staff knew that there were at least two passengers
still not turning up and your staff should know they were still trying to
come. They should not assume the late passengers had changed their mind
and did not turn up.
[Qn. 22 ] Why did your staff not wait for the late comers for a few
more minutes, let say 5 more minutes, bearing in mind that there would
be great problems for the passengers if they missed the flight? Is 5
minutes that important for the airport traffic?
[Qn. 23 ] Did your staff give the wrong decision to close the gate at a
time earlier than it should be, therefore the plane could leave the
parking station 5 minutes earlier than the scheduled departure time even
there were two passengers missing? I must stress that even if your plane
waited for me for five more minutes, your plane was still not delayed.
Your staff ordered the gate to be closed too early (at least 5 minutes
earlier, and thereby the plane could leave 5 minutes before the scheduled
departure time) at the sacrifice of two passengers (myself and my wife).
Agree?
29.
[Qn. 24 ] Is this the normal standard procedure of your
company,
that is, in order to make sure your plane takes off on time, your staff
will close the gate earlier than the latest possible time (the time still
will not delay the flight), even if some passengers have not turned up?
[Qn. 25 ] Are you satisfied that your flight could take off on time
on that day, it even took off earlier than scheduled departure time, but
leaving two passengers behind, at the sacrifice of their missing the
flight?
30.
[Qn. 26 ] Is it not your airline¡¦s responsibility and
obligation, that to ensure to bring all your passengers safe and on time
to their destination?
Are you saying that in order to make sure to bring all but two passenger
of your flight on time to the destination, without one minute late, but
leaving two of your passengers behind, these two passengers were late not
only for a few minutes, but were late for many hours since they have to
take another flight, thereby losing time and money? What causes greater
consequence, your flight takes off one or two minutes late, or two of your
passengers miss their flight? Please comment.
31.
You said in your letter that ¡§Once our aircraft was delayed
for 10 or 15 minutes, it certainly would cause longer total
delay¡KAnother 15 or 20 minutes delay would be very likely cause
misconnection of those passengers.¡¨ This is far from the truth. Your plane
did leave the parking station at 1105 hours, five minutes earlier than
1110 hours the scheduled departure time. If your
staff were instructed that your plane could accommodate just 8 minutes
late (not even 10 or 15 or 20 minutes as you said), then the gate should
not be closed at, say 1050 hours (or later, as I do not know the exact
time, please tell me.), but at 1058 hours (or later) instead, then I could
have caught the flight because I arrived at 1058 hours. But mind you, the
plane would not be delayed for 8 minutes, it would be delayed only for 3
minutes if the gate closed at 1058 hours, since the plane started moving 5
minutes before schedule.
[Qn. 27 ] Am I correct? It was just 3 minutes late, a great different from
10 or 15 or 20 minutes as you said! What a great exaggeration!
32.
[Qn. 28 ] Was your plane ready to be delayed for just 3
minutes to take all of your passengers on board without leaving anybody
behind?
33.
[Qn. 29 ] Actually, if your staff had not closed the gate
and waited until 10:58 when I turn up, there were still 12 minutes before
the scheduled departure time at 11:10. These 12 minutes should be pretty
enough for your staff to close the gate and to do other preparation before
the plane took off. Your flight was not delayed even for a minute! Do you
agree?
[Qn. 30 ] Can you tell me, after boarding of the passengers, how much time
is usually needed to do the preparation before the plane takes off?
[Qn. 31 ] Please tell me, on that day, what was the latest time that your
plane could wait for the passenger to board without delay the flight?
34.
[Qn. 32 ]
You did not
respond on my question about not re-opening the gate, as I raised in my
first complain letter (para. 18 -20), why? Your staff at the gate reported
to your company that it was my ¡§too excited¡¨ that it was not suitable for
him to re-open the gate to allow me boarding. Is that the case?
35.
I suspect that actually the gate was just closed less than
one minutes before my arrival. It was not difficult for your staff to
order to reopen the gate at 10:58 upon my arrival.
[Qn. 33 ] Why they refused to do so? Can you tell me what time the
cargo door was closed? I saw from the boarding area that the cargo door
was not closed when I arrived. Was it reopened at that time? Or was
it not closed yet?
[Qn. 34 ] If I were allowed to board, how much time is needed to
put back my luggage again? Even if the cargo door was closed, how much
time is needed to open it and to put back my luggage? Does it not just
take a few minutes?.
36.
What was happening on that day should be like this, I
suspect:
On 1030 hours, boarding started.
On 1057 hours, boarding finished, two passengers did not turn up.
On 1057 hours, checking on the passengers list that the two missing
passengers were local people, most likely a couple, probably not on
business trip, your staff ordered to close the gate, without waiting for
them for a few more minutes, thinking that it was their own cost for being
late, that day was a public holiday, the plane could not be late, so the
staff were very hurried to finish the boarding procedure, but failing to
count the latest possible time to close the gate without delay the plane
was 5 minutes later (since the plane moved 5 minutes before schedule).
On 1058 hours, to the surprise of the staff, who were still standing at
each of their own positions for the boarding procedure, the two missing
passenger suddenly turned up. They asked the staff to re-open the gate,
but were refused.
On 1105 hours, 8 minutes after 1057 hours, the plane started
moving, 5 minutes before schedule.
[Qn. 35 ] Since it took only 8 minutes for the
plane to take off after closing the gate, the gate could be closed at the
latest time 1102 hours (that is, 8 minutes before the scheduled departure
time 1110 hours) without delaying the plane. I arrived at the gate at 1058
hours, and I could have got on board if the gate were closed at 1102
hours. Am I correct? Why the gate was not closed at 1102 hours but was
closed at 1057 hours instead? What were the reasons?
37.
Your staff did not re-open the gate which was just ordered
to be closed one minute before, thinking it was troublesome to re-open the
gate again, just to allow two extra passengers to go boarding, the plane
was already quite full. And it was very unusual to re-open the gate too,
this would imply that the staff had made a wrong decision to close the
gate, and would cause some confusion and extra work to the staff on the
plane and on ground, although there was enough time to re-open the gate
without delaying the flight. Even the flight was delayed, it would just
less than 3 minutes delay.
The gate was closed at 1057 hours, the plane started at 1105 hours. It
took 8 minutes only, for the plane got ready to take off. Therefore, if
the gate were re-opened at 1058 hours, there were still 12 minutes (more
than 8 minutes), more than enough to do the preparation, the plane could
take off at 1110 hours the original schedule time. (If allowing 2 minutes
for preparation after closing the cargo door, there were still 10 minutes
for re-loading the luggage of the two latest passengers, the time should
be pretty enough.)
[Qn. 36 ] So, do you still have any reasons and excuse now for not
re-opening the gate on that day? Please answer me.
¡@
38.
[Qn. 37 ]
I arrived at
10:58 hours. If the gate were re-opened upon my arrival (actually there
was not a real gate to be opened, the door of the plane has not been
closed yet at that time, it was the boarding process to be re-open again
to allow me and my wife to get on board), how
much time would be needed for such a re-opening of the gate, letting me to
board the plane and re-loading my luggage?
39.
[Qn. 38 ]
You said in
paragraph 7 of your letter that there will be follow-up actions for the
concerned staff. What are these actions? What wrongs did your staff
commit? What should they do? How should they help me?
40.
[Qn. 39 ]
Why there was
no other staff that could help me after missing the flight, other than Mr.
W (the Service Manager of your company) to help me, he was the
same person who gave the order to close the gate. Do you expect him, after
arguing with me not to re-open the gate, would assist me with a helpful
hand and with a kind heart to arrange for me to travel to my destination?
Why did your airline do not have another staff to serve me on that day? If
you short of manpower, why not endorse other company to entertain
passengers who miss their flight, just as you employ HIAS to do the
operation work?
41.
[Qn. 40 ]
Or why did
your staff not helping me to get contact with other staff of your company,
was your staff instructed to do so? Could you please tell me what is your
company¡¦s standard procedure to help those passengers if they miss your
flights?
42.
You said your company request written complaint, and
refused my request to meet face to face. I have supplied you a detailed
complaint letter on 17 February 2007, but you did not address all my
points but just answered selectively, and left out many points unanswered.
[Qn. 41 ] I hope that you will read and respond to this my second
letter, as if we were meeting in person, without evading my queries, won¡¦t
you?
43.
[Qn. 42 ]
I am still hoping that you can be courageous enough to meet me and talk
with me face to face. Will you meet me? If not, why?
44.
Furthermore, some of my unanswered questions raised in my
first letter dated 17 December 2006 have not been mentioned above. I list
them again here for your easy reference: Would you please answer them?
45.
[Qn. 43 ]
In para. 24
of my last letter, I wrote: ¡§¡KWhy did he not mention to me that your
company has a Customer Relation Department in Hong Kong and give me its
address and telephone? Did he know such a Department? I have to find out
by myself later.¡¨
46.
[Qn. 44 ]
In para. 25,
I asked: ¡§¡KWhy I was not given at the gate, or at least at the HIAS
counter, all such information and alternatives? Did your company want me
to buy the tickets for the flight on the next day at first, in order to
earn extra money from me? But later after knowing my identity, your staff
changed his mind and let me to take the flight in Taipei or in Bangkok
free of charge.¡¨
47.
[Qn. 45 ]
In paragraphs
5 and 6 of your reply, you just stated the normal ticketing arrangement.
But what happening on that day was, there were two of your passengers who
missed the flight. They had paid their air fare already.
Are you saying that they have to buy another tickets,
thereby your company could have extra income of two tickets? Or your
company would be so kind as to allow them to take the same flight on the
next day without asking for extra fee, if there were vacant seats? Bearing
in mind that they had already lost one day traveling time and other
possible lost arising from booking of hotels etc., and there was no extra
cost on your company? If not, why?
48.
In para. 26 I wrote: ¡§May I ask whether my original flight
KL 888 on 26 December 2006 was full or not? Was there anyone to take our
seats after I and my wife failed to go on board?¡¨
[Qn. 46 ] You answered me that the flight was not full, but did not
say whether there was anyone to take our seats.
Was there any vacant seat in the economy class when the plane took off?
49.
[Qn. 47 ]
In para. 27 I
asked: ¡§Did your company fix the gate closure time? How many minutes was
it before the plane departure time? How did your company instruct your
staff about the time of closing the gate? Were they instructed not to wait
any passengers after the preset fixed closure time, or to wait for a few
minutes after the fixed closure time if there were late comers?¡¨
Why you did not answer me these very important
questions in you last reply? Why are you afraid to answer these?
50.
[Qn. 48 ]
In para. 32 I
asked: ¡§Can you tell me how many passengers in Hong Kong missed the
flights of your company because they arrived after the gate was close at
the Hong Kong International Airport in November 2006, in December 2006,
and in January 2007? How many of them were offered to catch the flight in
Taipei or in Bangkok on the same day free of charge? Were they offered the
same flight the next day free of charge, why?¡¨
Why you did not give me these records. Please
tell me also the number of flights of your airline leaving
Hong Kong in these months.
51.
In para. 32 I said: ¡§¡KI wish your company will settle my
case well and I need not to pursue further action outside. I would be most
grateful if you could reply me soon and answer all my questions in this
letter.¡¨
Your reply was so confused, lighthearted and incomplete, I have to pursue
further action. Please excuse me for doing this.
52.
Please reply, with your best effort, all my 48
questions in this my second letter. It may take some time, I understand.
Thank you so much for your kind attention.
¡@
With best wishes!
Yours truly,
(Signed)
FUNG Chi Wood
Enclosures
(these are posted on the front page in my website fungchiwood.com to avoid
bulky mails):
Copies of my
cover letters to the persons listed below.
Photocopy of
the Board Passes of China Southern Airline, and of X¡¦ian Xianyang International Airport
c.c.
Copies of
this letter, and of my first letter to KLM and KLM¡¦s reply, together with
my cover letters, are sent to the following persons:
Mr. Algernon
Yau Ying-Wah, Managing Director
Hong Kong
International Airport Services
6T253
Passenger Terminal Building
Hong Kong International Airport
Lantau, Hong Kong
Stanley Hui Hon-Chung
Chief Executive Officer
Airport Authority Hong Kong
HKIA Tower, 1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong
Mr. Hans Bakker,
Commercial Director
Airport Authority Hong Kong
HKIA Tower, 1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong
Mr.
B S Chow,
General Manager - Aviation Logistics
Airport Authority Hong Kong
HKIA Tower, 1 Sky Plaza Road
Hong Kong International Airport
Lantau, Hong Kong
Consumer Council
North Point
Consumer Advice Centre
Room 1410, 14/F Kodak House II
39 Healthy Street East
North Point, Hong Kong
Miss Yvonne Choi
Permanent Secretary
for Commerce
and Economic Development
(Commerce, Industry and Tourism)
Commerce and Economic Development Bureau
Level 29, One Pacific Place,
88 Queensway, Hong Kong
¡@
Miss AU King-chi
Commissioner for Tourism
Tourism Commission, Hong Kong SAR
2nd Floor, East Wing, Central Government Offices
Lower Albert Road, Central, Hong Kong
¡@
Members of Legislative Council, HKSAR: Hon Emily Lau, Hon
Sin Chung-kai,
Hon LEE Cheuk-yan, Hon Andrew CHENG Kar-foo, Hon LEE Wing-tat, Hon LEUNG
Kwok-hung, Hon Albert HO Chun-yan, and Hon Albert CHAN Wai-yip. (sent by
emails)
¡@
Mr. Anthony Lau
Executive Director
Hong Kong Tourism Board
9-11/F Citicorp Centre
18 Whitfield Road
North Point
Hong Kong
Mrs. Daisy Lam
Deputy Executive Director
Hong Kong Tourism Board
9-11/F Citicorp Centre
18 Whitfield Road
North Point
Hong Kong
Mr. Ronnie
HO, Chairman
Travel
Industry Council of Hong Kong
Rooms
1706-1709, Fortress Tower,
250 King¡¦s
Road, North Point, Hong Kong
Mr. Ken
Chang, Convenor
Committee on
Airport Service Counter
Travel
Industry Council of Hong Kong
Rooms
1706-1709, Fortress Tower,
250 King¡¦s
Road, North Point, Hong Kong
Mrs. Gianna
Hsu, Convenor
Outbound
Committee
Travel
Industry Council of Hong Kong
Rooms
1706-1709, Fortress Tower,
250 King¡¦s
Road, North Point, Hong Kong
Mr. Mike Ambrose,
Director General
European Regions Airline Association
The Baker Suite
Fairoaks Airport
Chobham, Woking, Surrey
GU24 8HX, UK
(sent to:
info@eraa.org)
Mr. Simon McNamara,
General Manager Infrastructure & Environment
European Regions Airline Association
The Baker Suite
Fairoaks Airport
Chobham, Woking, Surrey
GU24 8HX, UK
(sent to:
inf.env@eraa.org)
Fernando Conte, Iberia, Chairman
Association of European Airlines
Avenue Louise 350
B-1050 Brussels Belgium
(sent to:
aea.secretariat@aea.be)
Ulrich Schulte-Strathaus , Secretary General
Association of European Airlines
Avenue Louise 350
B-1050 Brussels Belgium
(sent to:
aea.secretariat@aea.be)
Athar Husain Khan, General Manager Infrastructure
Association of European Airlines
Avenue Louise 350
B-1050 Brussels Belgium
(sent to:
aea.secretariat@aea.be)
(For easy
references and to the interest of the public, and to avoid bulky mails,
all documents are posted on the front page in my website
http://fungchiwood.com)
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